Customer retention dissertations

Customer retention programs are particularly important in volatile industries—those characterized by fluctuating prices and product values. In this situation, superior service may discourage but not prevent customer defections. Some strategies that may be useful to companies in volatile industries include providing stable prices over the customer life cycle, basing prices on the overall cost and profitability of the customer relationship, and cross-selling additional products and services. All of these strategies are intended to minimize the changes and problems customers experience, thus making them want to maintain the business relationship.

Customer retention dissertations

customer retention dissertations

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customer retention dissertationscustomer retention dissertationscustomer retention dissertationscustomer retention dissertations