This is an interesting point and one where online citizen engagement has a lot of learning to do. I have written before about what I called the various “governance” arrangements for an organisation to interact with their forum communities. It is still very rare, so rare in fact that we have seen it only once, for an organisation to commit the resources to facilitating the conversation within the forum space. The facilitator would review all of the comments once a day (separately from our moderation, which is hourly). He would then either answer questions or ask follow up questions to try to draw the participants into a deeper discussion. Others have developed more sophistication around the online facilitation process, but sector has a lot to learn from educationalists. 10 December 2014 Share on Pinterest There are no images. Share with your friends Your Name
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