Wondering if the wonderful readers here could chime in on my dilema. I have a PT assistant who handles a lot of emails and issues for me. Because she’s PT outside contacts will email her saying “let’s chat tomorrow” or “did you get my earlier email???” and it will be a day or two or more until she’s back in the office to respond. The issues aren’t actually time sensitive, but some people start to get nervous if they haven’t received a response in 24 hrs.
Should I have her include her hours in her signature so people know what to expect? Should she include all my contact info in her sig too?
On many emails she CCs me and says so in the email, but this doesn’t seem to help. Thoughts?
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